We figured you could use some help! Feel free to reach out to our team at anytime with any questions you may have: [email protected]. The Customer Happiness Team will respond within 24 business hours.

Indiegogo is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

Last updated: March 13, 2020 19:15

You will be emailed a survey to your inbox via BackerKit at the end of the campaign within 14 days of the campaign ending.

Last updated: March 13, 2020 19:15

For US fulfilment, orders will first be sent via sea from our factory in China to our 3PL warehouse in US and then shipped to US backers via DHL tracked shipping. US backers are expected to receive rewards within 2 - 5 days from our 3PL’s warehouse. For the rest of the world, rewards will be delivered via air freight directly from our distribution centre in China. Backers are also expected to receive rewards between 4-20 days from shipping depending on the size of the delivery and your country.

Last updated: March 13, 2020 19:15

We ship to all countries excluding the following which have been flagged by courier services as restricted or high risk: Belarus, Cote d’Ivoire, Cuba, Democratic Republic of the Congo, North Korea, Sierra Leone, Sudan, Syria & Zimbabwe. If you would like a shipment to any these countries we will make alternative arrangements that may cost more, however we can’t guarantee the shipment’s arrival.

Last updated: March 13, 2020 19:15

Unlike all those other campaigns, we have already paid up front from our own pockets for the tooling cost and produced samples for testing. With the positive response of the final samples we will be able to begin production before the campaign closes with no manufacturing complications. We’ve accounted for potential delays with our expected delivery date and are confident we will deliver on time.

Last updated: March 13, 2020 19:15

We would like to advise that only 1 promotional offer can be applied to each order.

Last updated: March 13, 2020 19:15

You can initiate 100% refunds during when the campaign is live by going to the “Manage your pledge” button.

Last updated: March 13, 2020 19:15

Please note all sales are final. Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying a product online.

Last updated: March 13, 2020 19:15

There will be no exchanges or returns for change of mind. In the event your product becomes faulty, please email us [email protected] with a description of the issue. Once we assess the issue and are able to determine its a product fault, you’ll be able to pay the $7USD reshipping fee for the product(s). We’ll then dispatch your replacement order straight away. Please note that if an item has been discontinued, we are no longer able to provide warranty on that item.

Last updated: March 13, 2020 19:15

If our shipping provider attempts to deliver to your address and the package is returned because of any of these reasons, there will be a reshipping fee: no-one is available to receive the package, the location is not accessible, you’ve provided the wrong address or you have moved without notifying us before the delivery dispatch.

Last updated: March 13, 2020 19:15

No, as you can already power it at max speed with your existing 100W USB-C wall charger such as the original 15” or 16” Macbook Pro. We also offer one at a discounted rate during the BackerKit survey phase which happens right after the campaign has concluded.

Last updated: March 13, 2020 19:15

Be warned that most USB-C cables are not designed or rated to handle 100W (20V/5A) and require an E-Mark chip which prevents the circuit from overloading and allows the high power to be reached safely. Cables with this chip and compatibility tend to cost $20+ so you will notice a much slower charge speed using a regular USB-C to USB-C cable such as the original cable that comes with a Ipad Pro or Samsung Note 10+/S10+. Our Infinity Cables comes with an E-Mark chip meaning it can be used safely

Last updated: March 13, 2020 19:15

Yes but please note that this is only achievable when using a 100W input. Anything less will result in a slower charge time. If you don’t currently own items which can achieve this output, we offer a wall charger and our Infinity Cable at a discounted rate during the BackerKit survey phase which happens right after the campaign has concluded.

Last updated: March 13, 2020 19:15

The optimal conditions to store the flash are as follows: -Store at ~50% of charge, check every few months. -Store in low-temperature storage space ideally at 25°C/ 77°F. We do advise using the Flash every few months to ensure the chemicals in the battery are moving.

Last updated: March 13, 2020 19:15

A company’s battery chemical structure is a trade secret which isn’t shared publicly or to most of the company’s staff. One major reason is other companies will copy their technology which is why many leading brands only put li-po on their battery. This stands for “lithium polymer” which means it’s a lithium-ion (li-ion) battery with additives of other special materials.

Last updated: March 13, 2020 19:15

We are not the first graphene powerbank nor are we claiming to be, you can find a list of other graphene powerbank brands here: https://bit.ly/31naj6B. There are companies in China already selling graphene powerbanks online: https://bit.ly/399ARe3

Last updated: March 13, 2020 19:15

Huawei and Samsung holds the patent on graphene batteries. This means manufacturers of graphene composite (li-po) batteries will not disclose if there is graphene in their batteries as it violates patents. Huawei appears to be the first to launch products with graphene batteries, then Samsung, then Panasonic (and Tesla partnership with Panasonic) but this isn’t publicly disclosed often or at all due to the graphene patents. Find Huawei and Samsung’s graphene patents: https://bit.ly/36VKEDl

Last updated: March 13, 2020 19:15

While Tesla most likely won’t verify this directly, Tesla batteries (21700, and most likely the older 18650) have graphene in them but again this isn’t advertised publicly as it’s only an additive and the majority is still li-ion. Without the graphene it’s impossible for Tesla’s car batteries to have such a large life cycle (they claim 1,500) as standard li-ion is only 500 cycles before it degrades to less than 80% of original capacity.

Last updated: March 13, 2020 19:15

Let’s use an 87W MacBook Pro 15” as an example. The best way to answer your question is using the following formula which calculates the conversion of watt hrs to mah whr = mah1000V. The Flash is 74whr/3.7v x 1000 * 70% (effciency at 20V) = 14000m. The Macbook Pro 15” is Macbook Pro 15” = 83.6 whr = 22,000mah = 63%.

Last updated: March 13, 2020 19:15

The differences between Flash 2.0 and 10 are as follows:

• Extra USB-C 60W Power Delivery 3.0 port. Flash 2.0 has 2 x USB-C port. This was by far our most popular request, you asked and we delivered!
• Increased combined total output of the 5 ports from 150W to 210W, making Flash 2.0 the most powerful powerbank in the world.
• Upgraded PCB, means both USB-C ports no longer draw power from each other when used simultaneously.
• Pass-through is also available on the 60W USB-C port meaning you can charge up your Macbook Pro and Flash 2.0 at the same time.
• Exclusive Indiegogo price of $157 ($8 optional upgrade from Flash 1.0). Saving you 51% (RRP $320)
• Available in 4 colours Midnight Black, Space Grey, Black and Blue & Black and Gold

Last updated: April 06, 2020 09:23